Support Policy

Support for "Bead Pattern Designer" and "AutoBead," all versions, is unlimited and free to the original, registered, user for one year after the date of purchase.

Support for minor Windows problems will be provided on a limited basis and we reserve the right to charge for this service.  The charge will be $35.00 per incident and must be paid in advance using Discover, Visa or MasterCard.  There is no guarantee that the problem can be solved by our support person.

Before opting for our paid support we recommend updating your Windows Operating System using the Update Option on the Windows Start Menu.

We do not attempt to resolve Windows Registry problems of any kind nor do we attempt to resolve Windows VISTA problems. Seek help from Microsoft Support Web Site or from a Computer Professional near you.

We do not attempt to resolve problems in using our software on a Network.

We do not attempt to resolve hardware driver problems.  These problems should be referred to the appropriate hardware manufacturer.

Our software carries no guarantee of usability  Once it is installed on your computer system, it cannot be returned for a refund.

The Virtual Bead Works, Copyright 2009.  All rights reserved worldwide.